FAQ
Straight answers before you book
Questions people ask when they are tired of guessing and still not back to normal.
What do you actually help with?+
The day-to-day impact of concussion or mild head injury: feeling wiped out, struggling with screens or meetings, not managing work or study, and not knowing how hard to push. You leave with a practical plan, not just a label.
Is this a medical clinic / will you diagnose me?+
No. We do not replace A&E, your GP, or a neurologist. If something looks medically urgent or outside our scope, we send you to the right place.
What is an occupational therapist, in plain English?+
A clinician trained to help you do the activities that make up your life when health problems get in the way: work, study, home, routines. That is why we talk about energy, mental load, and return to normal roles rather than only symptoms.
Do I need a referral?+
You can contact us directly. Some insurers or employers need a GP or specialist referral. We still screen for safety either way.
Can you help me get back to work?+
Yes, that is a common reason people come. We help design a staged return you can actually stick to. We cannot guarantee job outcomes.
Is this online or in London?+
Complex situations are better face to face in Greater London. Remote options are used when screening suggests they are safe and useful, often for follow-up.
How many sessions will I need?+
Many people start with one thorough assessment. If more help is useful, it is often a short block of sessions with a review point, not open-ended care.
Is this covered by insurance?+
Sometimes, with the right referral and approval. Cover is not guaranteed. We can provide invoices and letters to support a claim.
What if I have red-flag symptoms?+
Seek urgent medical care immediately. Do not use this website as a substitute for emergency assessment.
How quickly will you reply?+
We aim to respond within one business day.
Next step
Not sure if this is for you? Start with a short screening.
Tell us what is still hard. We will say whether we can help, or point you somewhere better.
We aim to respond within one business day.
No hard sell. If you need a different kind of help first, we will say so.